the CRM method that boosts brand retention.






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Today, finding a balance between acquisition and retention is crucial. The cost of acquiring a customer is 5 to 7 times higher than the cost of retaining them (Forbes). Retaining loyalty is cheaper and more profitable, because a satisfied customer buys more often and recommends the brand (Yotpo).
Email marketing, with an average ROI of 36:1, is one of the most effective levers for maintaining customer relationships. Combined with SMS or WhatsApp marketing campaigns, it stimulates interaction and reinforces audience engagement and trust.
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Consumers expect personalized interactions with brands
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Average return on investment (ROI) with email marketing
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Brands believe that email marketing is a key element in the success of their business
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The Brief is essential to determine the goals of the collaboration together. At launch, we analyze your existing CRM strategy in depth to guide the action plan.
We organize your existing list, we ensure its growth, and we set up automatic mailings tailored to your brand.
We carry out an advanced segmentation of your lists, fully designed for your brand, and based on our strategic and competitive audit.
We build the success of your campaigns with writing and design designed specifically for your brand and your audience.
We analyze your results precisely with regular monitoring. We organize the data and ensure the optimization of performances over time.
A user-centered method
With our user-centric approach, we analyze and understand your audience: who they are, what motivates them, to design campaigns that really resonate with them and generate conversions.
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Atelier HD, the art of ceramics.
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The Belgian design studio asked us to better maintain its audience base, composed of individuals and interior designers. The sending of flows and newsletters lacked regularity and personalization.
After working on the creation, segmenting their list and setting up adapted flows, we observed a strong increase in engagement and better interactions with their audience.
At Catarsis, we create newsletters that reflect your visual identity, share your values, and engage your community. Strong, distinctive and assertive creations, in the image of our agency and our philosophy. Discover the inspirations.
A single point of reference for the management of your campaigns (manager), and a team of experts divided into 3 areas.
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As a Klaviyo partner, we benefit from a direct link with their teams and exclusive access to the latest innovations on the platform.
Our user-centered working method, our in-depth audit of the existing and competitive, as well as our involvement for singularity of our customers allow us to ensure a perfect understanding of their business.
We work with brands and businesses that want to improve the lifespan of their customers and members, and who are fully aware of the challenges associated with customer retention and loyalty.
We are very attentive to the quality and organization of the exchanges we maintain with our customers. This is why a Catarsis referent is assigned to you from the start of the collaboration: he will be your privileged interlocutor throughout the project, in order to facilitate and streamline your experience.
Yes, we support our customers with their SMS and Whats App marketing campaigns directly via Klaviyo. This approach, fully integrated into their email strategy, guarantees them complete cost control, accurate performance analysis and a global vision of the return on investment.
Yes, we take care of the migration of their platform to Klaviyo for our customers, so that it takes place as easily as possible, without impacting the performance or the quality of the efforts already made on the previous platforms.